Professional Services

Professional Services

Wireless Site Surveys and Analysis

For RF and RFID Systems, many considerations about the application must be factored in. We can provide you with valuable services such as Facility Analysis to ensure that the system has the proper throughput, no dead zones, redundancy, no interference, and proper network management. As well, the number of users must be factored into the equation. Integral to the coverage of the RF is the Antenna technology, which can vary from manufacturer to manufacturer. With 802.11x specifications, many choices of manufacturer can be considered. As well, mixing and matching equipment is important for meeting all application needs and future concerns.

Ask an Ahearn & Soper expert how we can help you overcome RF Coverage Issues including Facility Size, Product Storage, Racking, Machinery, Noise/Interference, Layout, Number of Users and Throughput.

Custom Programming & Engineering

Our Software Specialists have extensive experience in resolving the complex software and hardware interoperability problems that can cause productivity-sapping downtime.

With Ahearn & Soper software solutions, you not only improve your organization's Automatic Identification and Data Collection procedures, you get the piece-of-mind that can only come from partnering with the undisputed leader in software support. Extra care and planning in the development stage allows us to offer you software solutions that can be changed or enhanced to ultimately increase functionality and efficiency.

That is why we are committed to providing you with quality software solutions that allow for optional enhancements and upgrades so that your software can grow and adapt to your business needs. We provide our customers with all of the tools required to keep software solutions operating at optimal levels. In addition, our experts can bring old software up to new standards.

By fine-tuning trouble spots, or adding new features, we can have your old applications running better than ever. Let us use our technical expertise to perfect your existing software.

Project Management

Our experienced and certified Project Manager can take your Automatic ID or Data Capture Project from the planning stage to the development of a project plan to Requirements analysis and functional specifications right through to installation, integration, set up and training. Our Project Managers will ensure all requirements and deadlines are met to your satisfaction.

Remote Monitoring Service

Our Support Specialists have the capability of connecting to a customer's server remotely to install software updates necessary to correct problems or to enhance or check system performance. We can connect to your system to verify the status of the entire network in order to determine the most efficient way of correcting any problems prior to dispatching an expert to the site.

Support Contracts

With an Ahearn & Soper Annual Technical Telephone Support Agreement, for a fixed cost your technicians will receive support over the phone from our factory trained technical specialists. When your technicians need assistance they will be able to call our specialists for support and access to technical documentation and additional resources. They will also make sure that systems are maintained with the latest software updates. This will help you maximize productivity and system performance. We will walk them through troubleshooting and repair procedures. Our response time for telephone support is within 4 hours.

Training

Our training courses can be custom tailored to your own support needs including:

• Technical maintenance training for customers performing self-
      maintenance
• Operator training
• System manager training
• System software and application training